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It has come to the attention of the GHA that a post, which includes a photograph of an elderly gentleman at Mount Alvernia residential home, has been posted on Facebook.

Although the GHA does not comment on specific cases on social media, we feel that in the interests of transparency, it is important, exceptionally, to respond generally in terms of protocols followed when care plans are devised for individuals.

On occasions where an in-patient is medically discharged, and requires on-going care, GHA officials meet with authorised family members to discuss options and ascertain the most suitable environment, in the best interest of each individual patient. We would like to remind the public that SBH is an acute hospital setting and patients medically fit for discharge are either discharged to their former home environment, with packages of care where necessary, or to a residential care home.

Detailed clinical and social care assessments assist officials in determining the best way forward. Packages of care, for care at home, may be considered in cases when deemed appropriate, whereas ERS residential homes such as Mount Alvernia, John Mackintosh Home and Hillsides Residential Home are considered when residential care is necessary. All medically discharged patients, who are transferred to residential care, are done so following written consent and a further and second assessment is completed by the ERS team to determine were to assign the patient according to their specific care needs.   Patients who are discharged from St Bernard’s Hospital, living with dementia, also make use of the Bella Vista Day Centre, in cases where clinicians feel they would benefit from these services.

We would urge any patients or family members to use the appropriate, established pathways to highlight any concerns. For inpatients, concerns should first be directed to the ward sister/charge nurse. Most concerns will be resolved at this stage.  However, where appropriate, concerns will be escalated by the ward team to the Clinical Nurse Manager on duty.

Delivering high quality community healthcare often involves collaboration with other Government Departments. Her Majesty’s Government of Gibraltar and the Gibraltar Health Authority are extremely pleased to announce that a General Practitioner with Special Interests will be starting work at Bruce’s Farm from 30 May 2018. Dr Chimene Taylor is a highly experienced and well trained local GP, who has recently returned to Gibraltar. She has Royal College of General Practitioners training in alcohol and substance misuse, which is the highest level of recommended UK qualification for a GP working in substance misuse management.

Read Full Press Release:

 No: 317/2018 Date: 30th May 2018


The Ministry for Health, Care and Justice and the Gibraltar Health Authority wish to remind the public that the next key service in a series of extensive reforms to the Primary Care Centre (PCC) and to accessibility to GP appointments has commenced.

As of 21 May 2018, evening GP clinics started in the PCC. Two new highly experienced part time GPs have been recruited to provide this long anticipated and much requested service. Evening Clinics will run from 5pm with the last appointment finishing at 8pm to allow access for those who need to be seen on the day or who may become unwell later in the day. To support these clinics, three new GHA clerks have also been recruited. The format of the evening clinics will be similar to the already familiar weekend emergency clinics with 25 appointments. The appointments will be released from 4.30pm on the day, and the clinics will run every evening from Monday to Friday.

The GHA would like to remind the public of the Automated Telephone Service. Automated service update forms, used to record patient’s contact details, may be obtained at the PCC or can be found on the GHA Website. Further information on using this service may be sought at the PCC counter, or via the GHA website at https://www.gha.gi/mygha/

Dr Krishna Rawal, Deputy Medical Director said, “One of the key points of feedback is for primary care services to offer evening clinic appointments. We are very privileged to be able to offer this first-rate service, which not only demonstrates how seriously we take the views of our service users, but also shows that Primary Care as a department, listens and works closely with other departments; in this case the Accident and Emergency department, which experience high attendance and demand in the early evenings. Working closely with the Ministry for Health, we have undergone a series of extensive and impressive reforms to better serve our community, and we shall continue to work to identify areas where improvements can be achieved.”

Minister for Health, Care and Justice, the Honourable Neil F. Costa said, “It is my intention to continually challenge and enhance services to provide the best possible access to our GPs and Nurse Practitioners, while at the same time ensuring that the core of excellent family practice is protected. My sincere thanks, once again, goes to every member of the primary care team who have embraced and delivered another high quality and very much appreciated additional service.”


Press Release PCC Evening Clinics

Minister for Health, Care and Justice, the Hon. Neil F. Costa MP said: “I am delighted to launch the revamped GHA website. This is the latest innovation in a series of measures introduced in recent months to make the health service more user friendly and to improve and enhance communication between the community and the GHA.

The new website is packed with a wealth of material and data about the important work the GHA carries out and the many services that we provide to the people of Gibraltar.

It is another example of the culture of service and transparency that resides at the core of the GHA, which reflects our ever present ambition and political commitment to deliver a first class, modern, safe and compassionate health service, of which Gibraltar can be proud.

“We are confident that the website will be used by many to obtain up-to-date information, to make enquiries and to use the online resources available, such as online patient cancellations, as a convenient means to interact quickly and effectively with the GHA.

If you have any suggestions as to the website, or, indeed, any GHA service, do please call me on 20007011 or write to me at: [email protected]

The Gibraltar Health Authority has today implemented a new repeat prescription service at the Primary Care Centre. This new system will allow patients to request a repeat prescription of their regular medications without necessarily having to book a further appointment with a GP.

Patients will be able to present their final prescription to the Repeat Prescription Desk at the Main Counter of the PCC and request further medications. Repeat prescriptions will be ready for collection 48-72 hours later. In the event that a patient’s GP wishes to see him/her before issuing a prescription, the desk clerk will immediately book the next available appointment.

Continue reading New Repeat Prescription Service For The Primary Care Centre

The third intake of Pupil Nurses for the Enrolled Nurse Training Programme at the School of Health Studies is being prepared to accomplish the challenges of modern day healthcare, concentrating on prevention and patient wellbeing. Those commencing this programme are all nursing assistants who have been provided with a pathway that will enable them to develop their careers.

Continue reading Exciting Career Opportunities For Assistant And Enrolled Nurses

The Bella Vista Dementia Day Centre will be officially opening its doors to provide services to patients as from today, Monday 16th January 2017.

The exciting new development has seen GHA professionals and the private sector working in tandem to bring the project to fruition. The new facility, the first of its kind on the Rock, will offer 90 places at any one time. It will be managed by a private company, Meddoc, on behalf of the Gibraltar Health Authority. Bella Vista is located at the site of the former Royal Naval Hospital and will be providing a community-orientated model of care with the aim of enhancing the life of dementia patients and their families. The Day Centre is set to become the central hub for all Alzheimer’s and Dementia services that will be provided to patients.

Continue reading New Dementia Day Centre Opens Doors to Patients

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