“Keeping your health at the centre of what we do”

Frequently Asked Questions

Here are some questions that we are often asked by patients and visitors. If you have any questions that you think could be useful to add to the FAQ section, please use the feedback form here.

How do I find information on the Primary Care Centre?
View the latest Primary Care Centre Information Leaflet

How do I make an appointment to see a GP?

You can call the Primary Care Centre to make an Appointment with a GP. The Help Desk operator will guide you. Further information on appointments is available here.

Can I choose my own GP?

Registered patients can request to be allocated a GP of their choice or will be allocated one from a group of GP’s if he/she is not available.

I have an infection e.g. gastroenteritis, is it safe to visit a patient in hospital?

If you are unwell or know you are carrying an infection we ask you not to visit unless essential. If your visit is essential please contact the ward to discuss first.

Who do I call if I am feeling sick?

If you cannot make your way to the Primary Care Centre you can call for a House Doctor to visit you or if it is an emergency call for an Ambulance immediately. You can read more information on “How to prepare for an emergency” here.

I wish to make a complaint?

You can raise any matter of concern by contacting them on [email protected]

What time can I visit a relative or friend in hospital?

Hospital visiting times vary. You can find our more information here.

How long will I have to wait to be seen at the A&E?

The A&E Department deals with all emergencies on a priority basis called the Manchester Triage System. Waiting times can vary and patients are asked to use the GP services at the Primary Care for non-emergency cases. More information is available here.

How do I apply for a job at the GHA?

All vacancies will be published by the Human Resources Department. For further information contact the Human Resources directly or click here.

How do I contact a patient in hospital?

Click here to view more information on how to contact patient’s in St. Bernard’s Hospital.

I have to travel to the UK for a medical appointment, what do I have to do?

If you have been referred to the UK by one of our Consultants you should have received a letter confirming this and instructions on what to do. If not please contact the Consultant’s Clinic or contact the Sponsored Patients Unit for assistance.

My operation was cancelled. What happens now?

This is unfortunate and may have been due to various reasons. Contact the Operating Theatre Clerk for assistance and an update on your new appointment. Click here more information on the Operating Theatres.

How can I check which Pharmacy is on duty?

You can view the Pharmacies on duty here.

I have been told I need surgery. What do I need to do?

You can find out more information on how to prepare for surgery here.